1. Do you ship the item to my country and what the shipping rates are?
We ship worldwide cost $6.99 or shipping free over 49!
2. How long will I receive items after I place an order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.). Usually in 7~15 days.
3. Does the product price include shipping cost?
The product price does not include shipping cost. The online system will generate a shipping quote for your order.
4. How do I change the shipping method?
Once you have placed an order, the shipping method is not supposed to be changed anymore. However, you can contact our Customer Service as soon as possible, if the order is still in early processing stage, you may able to change the shipping method by making up the price difference, etc.
5. How do I know if my items have been shipped or not?
When items are shipped out, we will send notification to your email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available. If you do not receive the email, please contact us: vvipafterservice@gmail.com
6. How to track my purchase?
Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company. If you do not know your tracking number, please contact us: vvipafterservice@gmail.com
7. Why is my tracking number invalid?
The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the the tracking code history.
We suggest you can contact our Customer Service(vvipafterservice@gmail.com) in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.
Shipping & Handling
As a leading global online retailer, we ship thousands of orders daily all over the world. Just buy and enjoy our great service, we ship direct to your door.
Shipment Upgrade Notice
We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we've upgraded our shipping system to provide better service: we managed to shorten the shipping time, especially for US customers!
1) For US customers, the shipping time has been shortened to 7-14 business days for Flat Rate Shipping (it was 10-20 business days before this upgrading);
2) From Jan. 1, 2020, Worldwide customers can enjoy FREE FLAT RATE SHIPPING on orders over USD$49 (shipping cost excluded). We appreciate your understanding.
*Please note:
All packages have specific tracking information.
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. If you need help, please contact us(vvipafterservice@gmail.com).
Purchasing Process
Order Successful
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Processing
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.
If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.
Tracking Your Order
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Tax?
FREE TAX!
You can truck your order on these websites:
✅If your address is in the United States, Canada, Australia, Germany, France, the Netherlands, Italy, Spain, Belgium, Luxembourg, South Africa, Jersey, Guernsey, the Isle of Man. You can check the logistics information at the following URL.
➡➡➡http://www.yuntrack.com
✅If your address is in the UK. You can check the logistics information at the following URL.
➡➡➡https://www.yodel.co.uk/
✅If your shipping address is not in the above country, you can check your logistics information at the following URL.
➡➡➡http://www.17track.net
✅If you can't find your logistics information in the above link, it may be because the logistics provider has not synchronized the information in time, please try again after 24 hours or please contact our customer service.
✅Customer Service Email: vvipafterservice@gmail.com